(PS8-85) Psychologists’ Use of Artificial Intelligence at Work

Abstract Text: Background. The rapid emergence and uptake of Artificial Intelligence (AI) technologies has resulted in changes to workflows across a range of industries, including in the mental health sector. In psychology, AI has been used to develop both administrative tools to streamline administrative work, and AI-based interventions, which can be used with clients as an adjunct or replacement to therapy. However, despite what appears to be a rapid uptake of this technology, several outstanding questions remain. How are psychologists using AI in their work? Are there clear benefits or barriers to AI implementation among psychologists? Can training, guidance, and policy change positively influence AI implementation? Critically, do psychologists feel that AI tools and interventions adequately uphold scientific rigour when applied to the diverse populations with which they work? This study examines psychologists’ attitudes toward, and use of, AI technologies in their work.

Methods. A mixed methods study was undertaken. More than 150 Australian psychologists completed a demographic questionnaire and answered questions about their attitudes toward, and use of, both AI administrative tools and interventions. More than 10 psychologists opted to complete an in-depth follow up interview, which more closely examined their reasons for using or not using AI in their work. During interviews, cultural and equity considerations within AI were discussed.

Results. The results showed heterogeneity among psychologists in their adoption and utilisation of AI technologies in their work. Specifically, even among psychologists who adopted AI tools and/or interventions, the types of technologies and ways these were applied varied. While AI was seen as a promising technology, a range of barriers to implementation were also identified. These included concerns regarding privacy, workplace autonomy, and limited awareness of AI technologies that could be effectively implemented. The capacity for AI to effectively cater to the diverse needs of different populations, in an empirically-sound manner, was also raised as a concern among participants.

Conclusions. Overall, our findings suggest that psychologists are adopting AI technologies in their work, despite some outstanding barriers to their implementation. Findings from this study provide a basis for policy, training, and practical AI implementation within this critical workforce.